Amazon has established itself as a customer-centric eCommerce behemoth. Amazon has a set of regulations and standards that sellers must follow in order to provide a great consumer experience. Sellers risk having their product listings removed or having their accounts suspended if they break the terms.
However, many sellers are unaware that Amazon has taken down their listing or suspended their account. Many people have gone so far as to publish publicly on Amazon about the inauthentic suspensions caused by Amazon’s appeal letter. If this happens to you, the best course of action is to file a dispute with Amazon over a product’s validity.
We’ll walk you through how to contest an Amazon product authenticity complaint in this blog. You must first grasp intellectual property infringement in order to understand what product authenticity customer complaints are and how to resolve them.
ACTIONS THAT AMAZON MAY TAKE TO ACT ON POLICY VIOLATION:
Depending on the severity of the policy infringement, Amazon may take the following actions:
- Your listings will be removed.
- Limit, suspend, or prevent the ability to list and sell items.
- Your FBA inventory should be removed or disposed of.
- Withhold your payments in accordance with the applicable laws.
- Additionally, listing limits for specific brands, ASINs, and categories have been implemented. Approval is required to list under brands, ASINs, or categories, and there are some restrictions on the listing.
HOW CAN DISPUTE AN AMAZON PRODUCT AUTHENTICITY COMPLAINT?
Here’s how to appeal an Amazon product authenticity complaint if your listing has been removed or your account has been suspended due to product authenticity complaints.
Amazon tells the seller when their items are removed, their account is suspended, or their ability to list new products is suspended.
Amazon may request that you supply your supplier’s contact information or submit invoices provided by your supplier.
Amazon may also request a plan of action from the seller, including actions to remedy the issue and prevent future complaints, as well as a letter of authorization from the manufacturer.
You can send the papers to [email protected] or use the Account Health dashboard to submit them.
The invoice, Order ID, license, agreement, and letter of authorisation are all examples of proof of authentication. These documentation should state unequivocally that the seller’s product does not infringe on any intellectual property rights.
They require the details that identify each of these three categories or sections in a plan of action for inauthentic item complaints.
Write about the actual cause of the suspension first.
Don’t waste your time and energy reiterating what Amazon execs already know. Be direct and explicit in your communication. Allowing them to pass over the rest of the Plan of Action is not an option.
Second, describe the quick activities you did to resolve previous unsubstantiated allegations.
Did you recheck the goods for flaws after pulling inventory? Have you discontinued your business relationship with the provider if the fault is with them? Have you figured out why customers are complaining about the condition of your products?
Include a full description of how you’re resolving the issue to prevent it from happening again.
Mention the trustworthy upgrades and procedures you use to avoid future error complaints.
If you believe the action was taken as a consequence of an error, explain why to Amazon. It should explain how your listings do not infringe on the brand’s intellectual property rights.
If the seller fails to provide the needed documents and information, their listing will be withdrawn, and their account will be deactivated.
Contact AMAZOKER to help you fix this issue.