What is a plan of action?
The Amazon Plan of Action (PoA) is a tool that allows you to challenge the suspension of your Amazon account or any other related issues. However, it frequently proves to be a stumbling block for Amazon merchants. Amazon has informed the seller that they must file an appeal by creating a Plan of Action. It has, however, remained mute on the outline, design, and content guidelines.
The Plan of Action is essentially the appeal for reinstatement. Despite the fact that account restoration is entirely dependent on the outcome of the appeal, there are no specific conditions.
A plan of action has to answer three following questions as same as Amazon appeal plan of action template:
What was the root cause that led to the issue?
What actions will you take to resolve the issue?
What steps will you take to prevent future issues?
Tips to write a successful POA:
- Be clear and concise: Your POA should be straightforward and factual. Rather than delivering an introduction to your product, business, or customer, concentrate on the facts and events that led to the problem. Other inquiries or references to open support cases should be removed from your contribution. Use non-emotional wording whenever possible.
- Give an explanation for the issue: Deactivations can occur as a result of a number of factors (for example, a High Order Defect Rate can arise from negative feedback and undelivered orders). In your plan of action, you must present a reaction to each underlying cause.
- Additional supporting evidences for all items: Ensure you include supporting proof for all of the goods or ASINs that are being considered. The list of products can be found at the bottom of your initial notification. Check the timeline for the papers sought; some require invoices from the last 365 days.
- Highlight important areas in the document: You can make your response more relevant by circling or underlining the most significant parts of your documents, such as ASINs, Supplier data (such as name and website), or terms in your Terms and Conditions.