TERMS AND CONDITIONS
These Terms of Service explain the rights and obligations of You and Amazoker.
You should read the Agreement carefully before agreeing to pay a fee for Our services. If You do not understand any part or have additional questions please ask Us for further information. You should take as much time as You need to understand the service which We are offering.
We may change these Terms of Service at any time by posting the amended terms on this Site. It is your responsibility to review periodically for changes. Your continued use of the Site following the posting of changes will constitute your acknowledgement and agreement of the changes. As long as You comply with these Terms of Service, We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.
“Agreement” the agreement between Us and You
“Service” the Service you have chosen to purchase
“You” the person, company entering into the agreement with Us
“Us”, “Our” Amazoker, registered office address 1 Mann Island, Liverpool, L3 1BP
2.1. You appoint Us to implement the agreed service and We agree to provide the Service on the terms of the Agreement.
2.2. The agreement will start as soon as You confirm your acceptance of these Terms by purchasing the Service.
3. Our Services
3.1. On the basis of the information You have provided to Us, We will review your situation with Amazon, examine any communication between You and Amazon and rely on any extra information provided by You
4. What We will Do
4.1. We will then prepare and issue your Service as soon as possible (depending on the accuracy of the information which was originally provided by You).
4.2. We will issue you with instructions on how to deal with Amazon. It is your responsibility to follow any instructions provided by Us.
4.3. We will work with You until the Service has been concluded.
5. What We will Not Do
5.1. We are not able to give You any legal advice.
5.2. We cannot be held responsible for any legal action taken against You as a result of fraudulent or incorrect information provided by You.
5.3. We provide no guarantee against future suspensions on your Amazon Account
6. What You must do
6.1. In order to access Amazoker’s services, You may be required to provide certain information about You (such as identifying information, contact details, etc.) as part of the customer intake process, or as part of your ability to use the services provided by Amazoker. You agree that all information provided is accurate, correct, up to date in good-faith.
6.2. You are responsible for maintaining the confidentiality of all information associated with Amazoker’s services and resources. Accordingly, You are responsible for all activities and products with regards to your Amazon seller account(s), such as invoices, supplier information, product removal orders, product listings, etc.
6.3. You solely responsible for any consequences, losses, or damages that You may directly or indirectly incur and or suffer due to services provided by Amazoker.
6.4. You must provide Us with any information needed for Your Service. You must provide original documentation where possible to confirm the details. We will rely on all the information You provide to Us being full, true and accurate and we Will not be responsible to You for any issues to the extent they arise from that not being the case.
6.5. Throughout the Service, You must provide reasonable co-operation to Us to allow Us to provide Our Services to You and reply as soon as You can to Our reasonable requests for assistance (Please do not ignore Our attempts to contact You, as this may affect Our ability to provide Our Services to You).
6.6. It is your responsibility that you abide by Amazon’s policies and procedures.
7. What You must not do
7.1. Use the Site for any illegal or unauthorized purpose. If you are an international user, you agree to comply with all local laws regarding online conduct and acceptable content
7.2. Distribute viruses or any other technologies that may harm Us, or the interests or property of Site users
7.3. Take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on Our infrastructure
7.4. Access (or attempt to access) any of Amazoker’s services through any automated, unethical or unconventional means.
8. How We can terminate the Agreement
8.1. We can terminate this Agreement at any time by giving you 14 days notice (by email) in any of the following circumstances:
You seriously breach the terms of the Agreement.
The information You provided is deemed incorrect or fraudulent.
9. General Terms
9.1. This Agreement with You is governed by the laws of England and Wales. Any dispute which arises in relation to this Agreement shall be dealt with by any court in the UK, Isle of Man and the Channel Islands which is able to hear the case.
10. Dealing with Complaints
We are committed to providing services of the highest standard. That’s why We really value your feedback. Letting Us know when You are not happy with Our service gives Us the opportunity to put matters right for You and improve Our services for all Our customers. We will always do Our best to respond as quickly as possible. In each case, We will listen to You and put matters right if we can.
10.1. Our complaints process: Please follow Our complaints procedure to help Us resolve your complaint as quickly as possible. If you want to complain, please provide the following details:
Your name and email address
A clear description of your complaint or concerns
Details of how you would like Us to rectify the situation
10.2. What we will do: We will do Our best to sort out your complaint immediately. Sometimes it may take longer to fully investigate. If this happens We will let you know.
10.3. How to make a complaint: Email Your details along with the nature of your complaint to firstname.lastname@example.org
11. Refund and Cancellation
11.1. Amazoker offers non-tangible irrevocable goods and therefore do not issue refunds once:
the service has been delivered.
You have created and sent your own correspondence to Amazon after hiring Amazoker as it disrupts the service provided.
You have engaged in any activity that disrupts or interferes with Amazoker’s services, including contracting other services as it disrupts the service provided.
As a customer, You are responsible for understanding this upon purchasing any service at Our site.
11.2. We do honor requests for the refund on the following reasons:
Service is non-delivery: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from Us. In this case, we recommend contacting Us for assistance. Claims for non-delivery must be submitted to Our Customer Service Department in writing within 7 days from the order placing the date. Otherwise, the service will be considered received.
Service is not as described: such issues should be reported to Our Customer Service Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased service is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.
You can cancel Our service and request a refund from when the service is ordered and purchased and You not receiving the service. You should accompany this request with detailed and grounded reasons why You apply for a refund.
Amazoker’s aim is to provide You with a professional service. Amazoker’s mission is Your satisfaction. Our Customer Support team is eager to assist You as much as we can as in the most timely manner!