Every Amazon Seller knows how important it is to avoid seller account suspensions. One of the most common causes for that is Related Account. Many sellers fail to abide by one of the most strictly enforced policies from Amazon. Operating and maintaining more than one Seller Central account, without explicit permission from Amazon, is strictly prohibited and will result in account suspension.
Let’s find out what we should do to avoid related account suspension and plan of action if you get caught with suspension.
Related Account Suspension
It is against Amazon’s policy to operate more than one seller account, unless Amazon gives you approval. This prohibition includes operating more than one account simultaneously, as well as opening a second merchant account subsequent to being banned or suspended from selling on your original Amazon account. Operating and maintaining an unapproved account, or merely being accused of doing so, will ultimately lead to Amazon suspension if not addressed appropriately.
Avoiding Related Account Suspension
Have one approved account
The easiest and most proactive way to avoid Amazon suspension for having related accounts is to use the proper channels, and have your account approved by Amazon. Make sure you understand carefully Program Policies
Amazon Sellers should always avoid creating two seller accounts without permission.
It’s possible to have more than one account per household if the seller asks Amazon first and promises that the two accounts will not be selling the same things.
If you own more than one business, and legitimately need a second Amazon seller account, Amazon may grant an exception to the related accounts policy. However, your two businesses must also be, essentially, unrelated. Amazon grants these exceptions through an application process which you must initiate by submitting a written request. In the request, you must prove a number of factors to Amazon about the nature of your second business. A separate email address and bank account for each business account is required. You must have no intention to sell the same products between businesses. Further, you must prove that each business deals with an entirely different inventory and that you intend to sell under entirely different Amazon product categories. If you meet these requirements, and your original account in good standing with excellent metrics, you stand a good chance of being approved for the multiple seller accounts policy exception.
As a seller, you should not allow any other seller to access their account from your CPU or network in an effort to avoid mistaken association by IP address.
Please note that Amazon monitors for impermissibly linked accounts and often identifies Amazon sellers violating this policy by associating accounts using the same IP address, or associating accounts based on a Seller’s use of the same bank information, email, Tax ID, or physical address. When Amazon detects a linking factor between your Amazon seller account and another, the onus falls on you to either shut down the second account, or prove your innocence.
Appeal Related Account Suspension
Create a plan of action and send appeal to Amazon
A key element to appealing your account suspension is creating a plan of action (POA) to resolve the issue. If you are caught violating Amazon’s multiple accounts policy, then you will need to create a comprehensive Plan of Action that demonstrates to Amazon that this was a mistake and that it will never happen again. If you had made an honest mistake, mention that. Perhaps you and your spouse maintain separate businesses, but share the same IP address. Whatever your reason, you will need to show to Amazon that the mistake was yours and that you have corrected that mistake.
Introductory Paragraph: State who you are (including seller name), a brief description of your business, why your account was suspended.
Description of Issue: Clearly describe the issues that led to your account suspension. Explain the research process you used to identify the issue and a detailed explanation of why the issue occurred. Be sure to include data and specifics regarding what you found. Take full responsibility and acknowledge where the issues lie.
Note: If you were knowingly operating on two different accounts, demonstrate that the two accounts are essentially separate and independent. You’d need to prove that they operate with different products, product categories, suppliers, fulfillment means, and even business models. Basically, mention anything that would justify the need to run a second account separately from the first one.
Action Steps: Describe the steps you’ve already taken to correct the issue since you’ve been suspended. Clearly describe the changes you and your team have made to correct the problem as well as the changes to tools, processes, or procedures to prevent the issue from reoccurring.
Closing Statement: Include a summary of the action steps taken to resolve the issue, as well as a clear request to have your selling privileges reinstated.
Once you have written your POA, you will send it to Amazon for their review and receive a response to your appeal from Amazon via email, typically within 48 hours.
Seek Appeal Account Suspension Service
If you’ve ever received a notification from Amazon telling you that your account has been temporarily suspended, you know how incredibly stressful this can be. It would be ideal if you create a great plan for Appeal Amazon Suspension then get your account reinstated.
But, new sellers who have never experienced an account suspension before and aren’t educated on the subject are likely to panic and flail a bit in an attempt to get their business with Amazon back up and running. The best way is to seek advice from Appeal Account Suspension service.
And, AMAZOKER is one of your choices. Amazon Appeal Service gives an offer for you to handle the issue of related account. Just simply let Amazoker know the trouble you are facing via Live chat, email or message here and we are here to assist you and solve your problem in the shortest time.