Along with the growth of Amazon marketplace, it is no surprise that there are getting more and more sophisticated seller scams. They are a threat to your Amazon Seller Account, so they need to take every step possible to protect themselves.
These following Amazon Scams which many sellers encounter are very common and you should watch out to ensure that your seller account is safe from scams.
1. Phishing Scam
Phishing is a term used when someone acts or pretends to be a trustworthy organization and tries to acquire personal details from you to steal your funds or identity.
Phishing frauds are very common in the Amazon marketplace with more refined methods of mining personal data. These types of scams happen mostly via emails which may contain malicious viruses that extract private information and passwords from the devices being used or contain links, which when clicked, redirects you to a whole new space and acquires your private information.
- Ensure that you do not respond to a false or phishing email
- Don’t click on any links or attachments in suspicious emails, and never respond to messages that ask for your personal or financial details
2. The Scam of “Failed Delivery”
The failed delivery scam occurs on a frequent basis. This happens when someone purchases your product online and say that it didn’t arrive. Hence, they will claim either a replacement or a refund. Apparently, in certain situations, it may be true and it’s easy to sympathize with the buyer when they claim a failed delivery on Amazon. However, it is crucial to take precautionary measures to prevent from happening to you that can affect your metrics and feedback.
Best practice: Use track-and-trace postage that requires the recipient’s signature upon receipt. This will help you protect in case of clashes by proving when and whether the ordered was delivered. Moreover, it also means that no product will be delivered without the signature of the recipient.
3. The Replace and Refund Scam
This is another scam that Amazon sellers are vulnerable to. It works in a way that a buyer orders a product when it is delivered, he/she replaces it with a damaged one and asks the seller for a refund or replacement. This way the buyer gets either two products for the price of one or a product for free (if he/she asks for a refund).
Best practice: It is almost impossible to prove that the product you delivered was working properly or was in top shape. The best way to overcome this type of scam is to perform a quality test and then attaching a damage-proof sticker on the product. If someone tries to remove it, it will tear.
4. Email Scams
Email scams are the most effective yet most basic. It is extremely important to keep in mind that only dispatch items that appear in “Your Orders” list.
If an order isn’t in the list, do not respond to the email and immediately delete it. Scammers create orders and ask the sellers for details about the shipping and payment. In the same way, if you get an email that you are unsure of that includes an attachment, refrain from opening the attachment and delete the email.
Amazon never asks its sellers for personal information and will not list buyers’ shipping address or email address. Most importantly, Amazon will never ask you to log in via an email. So, even if the email looks authentic, only access your account via Amazon.
Another thing about email scams is that it shows the sender’s email address. But it is just another way to lure you in. You can access the legitimate emails from the buyers in your seller central account. So it will be intelligent of you to ignore the messages and emails sent to you from non-Amazon means.
The best way to identify that the email is from a scammer is to check out the grammar, spelling, and punctuation. Amazon never sends emails that are not correctly written or formatted; the marketplace is very cautious of that. If you are still uncertain, simply contact the Amazon Support for verifying messages.
Amazon seller scams are annoying than it sounds. It can keep you from performing well on the marketplace while stealing all your profits. Because Amazon is such a cut throat marketplace, you are almost guaranteed to be attacked by malicious sellers at some point in your Amazon selling career. You should watch out for those scams above to and use best practice to protect your account from scams.
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